Wells Fargo shifts many jobs overseas following layoffs in the US
charlotteobserver.com
charlotteobserver.com
"The Payment Method Acquirer for Visa and Mastercard Transactions is Wells Fargo Bank, N.A, and you may not submit Visa and Mastercard Charges without first agreeing to the Wells Fargo Financial Services Terms. "
https://stripe.com/us/ssa https://stripe.com/wells-fargo/legal
I closed my WF accounts when all of their shenanigans came to light but their still one of the very biggest.
I was in a branch of my (not very large, so not really expected to be multilingual) credit union here in Seattle about a month ago and a branch employee was walking a middle-age-appearing couple through switching their automatic debits and direct deposit and such to the account they’d recently opened. And he was doing it in German.
https://www.bloomberg.com/graphics/2018-confessions-of-judgm...
There are plenty of viable alternatives if you don’t demand your bank to be one of the 5 largest.
This is why I closed my Wells Fargo account after 10 years. It used to be that you could walk into a bank, sit down with a banker, and have them solve any problem you had. Now you walk into the bank, sit down with a banker, and the banker picks up a phone and dials 1-800-WELLSFARGO for you and hands you the phone. It's absolutely insane. I switched to a local small bank that knows me by name and can fully complete the process for their entire range of services within a single office, face to face, by email, or direct office line at any time.
About the only thing I miss is the ability to send foreign wires. For that Discover bank online checking does that.
It’s honestly a much better experience that when I had my old WF account.
Since American Express in the UK outsourced their live chat to the Phillipines and India, I’m not even bothering with using it.
https://investors.rbs.com/share-data/equity-ownership-statis...
The fact that banks take taxpayer bailout money should not change this -- demanding that a bank prefer local employees over less expensive foreign employees will make it less efficient and therefore less competitive at a time when it is already weak, which is counter to the bailout's central purpose of saving the bank.
The banks coexist with Federal agencies that underwrite, protect and regulate savings and mortgages. They aren't food delivery startups. This is why many nations have the notion of "chartered" banks - to recognize that the banks aren't just yet-another corporation.
Once the banks accepted bailouts, they accepted a new mission. Same with GM - it effectively became a temporary jobs program once the government started underwriting it.
This isn't news. Call-centers/backoffice outsourcing is pretty par for the course.
Giving citizens hot chocolate and tomato soup when they're sick is far from an agreed purpose of government.
People often don't agree with that except when they agree with the law.
Most likely call centers.
It's no different when you shop around for a car, TV, phone, laptop, other electronics, or even groceries. You often seek the best value for your money and it doesn't make you a bad person, IMO.
Costco’s operations aren’t too different than other retailers, but they still manage to do well while paying its employees much better than what others do.