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>And even GDS isn't getting it right. Some mind-blowing examples of that are the Government Gateway replacement, Office of the Public Guardian, Border Force and Home Office...

Yeah - I used money claim online this year to take a non paying client to court. It was a really nasty experience - the login is needlessly complex and had I not made manual notes I wouldn't have been able to log back in. Awful.

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Was that the new service in Beta https://www.moneyclaims.service.gov.uk/eligibility

Or the old one? https://www.moneyclaim.gov.uk/web/mcol/welcome

The old one is, iirc, a clone of the PCOL (Possession Claims Online) system - another MoJ project centred around small claims.

PCOL dates from 2006 (I should know, I helped work on it, mostly performance testing using CompuWare to locate & iron out horrible Hibernate-on-Oracle issues...)

All of this was delivered by EDS, completely pre-dates the GDS stuff and shouldn't be considered anything to do with it. :)

It was the old one. Awful!

I think MoJ is not using GDS because they want independence from government.

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