Amazon Targets Unprofitable Items, with a Sharper Focus on the Bottom Line
wsj.com
wsj.com
Amazon has been pushing many of its larger Amazon FBA merchants to use Seller Fulfilled Prime (SFP). Instead of these merchants shipping from their own warehouses to an Amazon fulfillment center (FC), merchants ship directly from their own warehouse to customers. Amazon is dangling huge fee discounts to incentivize eligible merchants to use SFP.
The benefit for merchants is that they get to ship at the negotiated rates for UPS/FedEx/USPS that Amazon has access to. Additionally, these SFP merchants still get the Prime badge.
For Amazon, this will likely mean fewer FCs to build, and being able to save on labor, packaging, etc.
To me, it was always evident that Amazon loses quite a bit of money on shipping/handling some larger items. When an FBA merchant sells on Amazon, there's a referral fee and FBA fee. The FBA fee is often absurdly low, and might be lower than the cost to just ship from the merchant warehouse to a FC.
It seems to make intuitive sense that instead of shipping from point A (warehouse) -> point B (FC) -> point C (customer), if you can ship from point A to point C in a reasonable amount of time, it saves all parties money.
ADDENDUM:
It's also worth considering that SFP will be great for Amazon's efforts to build out its own delivery fleets. I imagine that in the future, SFP merchants will be forced/given the option to ship with Amazon's own parcel delivery service. This will be a steady base of business (extreme "dogfooding") to start off with, similar to how AWS originated with internal infrastructure for Amazon.
Because of Amazon, people these days expect to have stuff in a day or two or three.
Now that Amazon's killed all of its competition, perhaps it no longer needs to take that loss and can start moving to models that make more financial sense.
With things like ApplePay, you can get buy with two clicks, which is only slightly more annoying than amazon.
I do wish Amazon would adopt ApplePay, too.
The fact that two discounters are also riding the runaway bucket to the bottom says more about the threat that Amazon poses than their ability to beat Amazon long-term.
Seller Prime is a couple years old now and it seemed to backfire on them and it seems they are trying to push sellers off of it by enforcing near impossible to meet standards that even Amazon themselves don't meet.
It's true that you're forced to buy with Amazon's account, but this is shipping spending that would've been paid for by Amazon anyway. The merchants are not losing out on any volume discounts, since this was never "their" volume anyways.
IMO, this is the way to think about this: if the Amazon-negotiated rate for warehouse -> customer shipping is lower than what the FBA fee would've been (which it often is), the merchant is coming out ahead.
> Seller Prime is a couple years old now and it seemed to backfire on them and it seems they are trying to push sellers off of it by enforcing near impossible to meet standards that even Amazon themselves don't meet.
Yes it's about 2 years old, but it wasn't something that was widely popping up on Seller Central dashboards until earlier this year. I don't know whether you're referring to the ship-out time requirements, but so far my company hasn't had any issues with SFP. Better yet, the merchant controls which items are fulfilled under SFP, and which are FBA.
https://www.networkworld.com/article/2891297/cloud-computing...
The Amazon store didn't start switching significant pieces over until 2011-12 I believe...
> "It began way back in the 2000 timeframe when the company wanted to launch an e-commerce service called Merchant.com to help third-party merchants like Target or Marks & Spencer build online shopping sites on top of Amazon’s e-commerce engine...At that point, the company took its first step toward building the AWS business by untangling that mess into a set of well-documented APIs."
> "The internal teams at Amazon required a set of common infrastructure services everyone could access without reinventing the wheel every time, and that’s precisely what Amazon set out to build — and that’s when they began to realize they might have something bigger."
> As the team worked, Jassy recalled, they realized they had also become quite good at running infrastructure services like compute, storage and database (due to those previously articulated internal requirements). What’s more, they had become highly skilled at running reliable, scalable, cost-effective data centers out of need. As a low-margin business like Amazon, they had to be as lean and efficient as possible.
> "It was at that point, without even fully articulating it, that they started to formulate the idea of what AWS could be, and they began to wonder if they had an additional business providing infrastructure services to developers."
From The Everything Store:
>"Groups within Amazon were told to use AWS while the services were still immature, a demand that led to another round of consternation among its engineers." (Page 221)
I guess we could say that AWS's first customer was not necessarily Amazon, but the team and infrastructure predated AWS, and AWS was used by Amazon internally.
More like grabbing your dog by the neck and pushing its snout into the food bowl; many of these merchants solely exists due to Amazon permitting their existence, with the highly dependent relationship that entails.
You might be confusing this with onsite, where you convert a warehouse and give Amazon much more control over it and get better rates.
YMMV, but given the variety in what Amazon merchants ship in terms of size, weight, hazardous/insurance status (not to mention shipping origin and destination), don't you think it's a tad glib to tell me I'm "confused"?
Being as my info comes from multiple talks with people shipping hundreds or thousands of packages a day I'm quicker to assume there's something confused about your claim rather than Amazon making a change and it not reaching me through any of the sellers that use SFP heavily I network with.
I'm not even the only one replying to you that disagrees with your claim
Refer to your original comment: "This is false. You do not get Amazon rates for shipping using SFP."
I took this mean that you do not get any discounted rate from Amazon for shipping using SFP. If you're now amending your claim to say that a SFP seller has access to "Buy Shipping" rates, then yes we agree. And if you're conceding that "Buy Shipping" rates are cheaper than those available to other businesses, then we agree again.
At no point did I claim that an individual merchant is getting the exact same quote to ship a package as Amazon would. UPS/FedEx wouldn't allow this, since pickup points are different, etc. But, it is certainly because of Amazon's volume that merchants who want to sell with a Prime badge can now get deeply discounted shipping rates. This is what I meant by "negotiated rates for UPS/FedEx/USPS that Amazon has access to".
> I'm not even the only one replying to you that disagrees with your claim
At the time of your comment, who else is disagreeing? This comment (https://news.ycombinator.com/item?id=18695969) is saying that Amazon's negotiated rates "aren't better". Better than what? Even you agree that buying through Amazon's "Buy Shipping" services are better than the baseline rate tables from UPS/FedEx. What I'm saying is that these rates are better than even the ones available to a merchant doing significant volume.
When you say "ship at the negotiated rates" that Amazon has access to, it's really hard to interpret that as anything but the amazon warehouse rate.
Backing down to "some negotiated rate that Amazon has, but not even close to the best one", is a very different beast.
Who negotiates the rates that are available on "Buy Shipping"? I could've been clearer, and added the "Buy Shipping" name specifically, so sorry for any confusion.
My point is simply that an Amazon merchant who wants to sell with a Prime badge previously had no such access to shipping discounts. Now they do.
> Backing down to "some negotiated rate that Amazon has, but not even close to the best one", is a very different beast.
At no point did I say this. UPS has gross margins of ~8%, FedEx of ~20%. Any discount off sticker price is going to affect those gross margins significantly, so the discounts that SFP merchants have access to are very meaningful ones.
Assuming that you accept my premise that "Buy Shipping" rates are up to 20% better than the rates available to even a volume shipper, a SFP merchant now has rates that are much closer to Amazon's own shipping costs than their previous rate.
So no, SFP merchants do get rates that are much closer "to the best one". Amazon's own rate < SFP rates < "sticker/market" rates, and the delta between SFP and market is much larger than between Amazon's own rate and SFP.
Specifically, reducing double shipping (Coca Cola -> Amazon -> Customer) and inefficient packaging are both targets as Amazon seeks more profitable delivery.
The nice thing is the elimination of waste. The lack of margin on those items implicitly means there is significant waste involved with selling them: large, wasteful packaging as well as more fuel needed to transport them to warehouses and then to customers.
It serves as a forcing function to encourage manufacturers to adapt their products to this new form of distribution, similar to Walmart or other retailers being selective about what they grant shelf space to.
I didn't know Amazon was now focussing "on its bottom line in addition to its rapid growth" [1]. It has historically been a top-line company.
Amazon asking Coca-Cola to "start shipping [Dash button] orders directly to consumers" also surprised me. It shows a shift from relying on logistical and distribution supremacy to market power through customer access. (One also wonders if recent political elements factored into the decision.)
[1] https://www.wsj.com/articles/amazon-targets-unprofitable-ite...
Amazon seems to be acting as if they have a stronger position with a more loyal or locked in customers than they do - and I’m happy to start looking at other options.
This will reduce the variety of stuff available to consumers.
Eventually they realize they can cut you out of the picture and do it themselves. If Amazon trains big conglomerates such as Unilever and Coke to ship direct to consumers, that makes it easier for those conglomerates to just start doing that themselves and/or with other retailers.
Electronics manufacturers are dealing with much higher ticket items, where consumer price expectations are highly variable, and are comparatively infrequent purchases. It’s a totally different ball game.
This may lead to a resurgence in visiting stores for people that don't want to order in bulk
The future is trustworthy merchants selling and shipping directly to their customers. The more holes Amazon pokes in their own product, the more openings there are to enable this.