> and the DMV

That example doesn't belong there. We tend to underfund government enterprises (other than the military), and then we complain that they are inefficient, so we can justify underfunding them. It's circular logic, and many government agencies are the victims of just being underfunded. I doubt that DMV employees wake up with the intention of being shitty.

Also, Comcast is your proof that just because an entity is large and private doesn't mean that customer service is better.