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Comment by TekMol | Hacker News Reader

Because last time that happened it was a big hassle.

I had to:

    * Do a phone call
    * Fill out paperwork
    * Wait for a new card to arrive
    * Go through all services I use the card for and change it

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Have to say, last time my card was replaced for fraud, it was easy. Bank noticed it and called me, cancelled my card, sent a new one (had it 2 days later), and I had to update the payment information on a handful of websites/services (amazon, google pay, paypal covered most of my bases).

It had the nice side effect of emailing me telling me that pyament for X service had been declined, and made me think twice about renewing it (netflix)

Sounds we have had similar experiences. But different definitions of 'easy'.

Also, what if you had currently been somewhere else around the globe. How would you gotten the new card?

Amex fedex'd my new card to a different address of my choosing. I would imagine they ship it anywhere you want.

> Also, what if you had currently been somewhere else around the globe. How would you gotten the new card?

I guess that may have been a concern, but it wasn't for me. We could come up with any number of scenarios I'm sure, but in reality travelling with a second card covers 99% of the eventualities.

I had a similarly simple experience.

Someone had fraudulently purchased a 23andMe kit on my card (weird, right?) and I only caught it because my account was abnormally low (~250 CAD). I phoned the bank right away and they cancelled the card number, put my account on watch, reversed the charges and I was able to go into the bank and get a new card on the spot. (VISA Debit, not a CC)

* spend the next 6 months updating autopay stuff that for some reason keeps working for 5 months after the card number changes, but then fails in month 6.

That's interesting, I wonder which bank you use that would require a phone call and paperwork when a card is compromised.

It happened to my CC a year or so ago, and my wife just went through that with her debit card 2 weeks ago actually. In both cases, the bank actually alerted us about weird transactions, immediately canceled them and asked us to review online. We indicated that they weren't ours, the bank canceled our cards and sent replacements.

Now, updating services is indeed a pain. I have a policy of never saving CC information on websites (even though it would make "my shopping more convenient next time" as they say). I do that for safety reason, even though I have close to no illusion that they probably still keep it in their DB even when I decline. So for me it didn't really disturb my workflow when paying bills and all.

To whom shall I address the invoice for my time though?

>* Fill out paperwork

Why would you need to fill out paperwork? This seems to strictly be a problem with your financial institution and not with fraud.

>* Wait for a new card to arrive

I had my card replaced today because of fraud, my current card will work until I activate the new card which was overnighted (internationally, even) and should arrive monday.

I don't think that's a big issue.

> * Go through all services I use the card for and change it

All the services which I have subscriptions with seem to automatically update when I get a new card.

If the process of replacing your card is a hassle, your financial institution is fucking you over. It has nothing to do with fraud.

Why would you need to fill out paperwork?

People are answering your trick question, and now you’re being argumentative. Your point has been (poorly) made, time to let it go.

I guess we've established that the problem isn't really fraud, but financial institutions deliberately making it difficult for consumers to deal with fraud in an effort to shift blame away from their own insecure payment systems?

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