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Comment by pjc50 | Hacker News Reader

This very much depends on how big you are and how much you're willing to spend. At a medium-size all-Microsoft shop with 100+ MSDN licensees, I found a bug in WINCE7's handling of "structured exceptions", and eventually got them to acknowledge it but they never fixed it.

(I got as far as disassembling their DLLs to point to the exact problem)

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Yeah, I don't really buy the parent comment's insinuation that Microsoft GitHub would be more likely to fix it than GitHub previously. My company has shipped hundreds of thousands of devices with a Microsoft OS on it, and they virtually never fixed anything reported. At least one bug was very serious, and we thought they would have to fix it, but it just didn't happen.

What's hundreds of thousands to the hundreds of millions they ship every year?

I think you misread the comment. Assuming that NFS was sold by NFS-Co, GitHub, as part of Microsoft, would be a big enough customer to get NFS-Co to fix the bug quickly. However, GitLab would be a tiny NFS-Co customer, and so the bug would have gone unfixed. The difference is in the size of who reports the bug.

> I don't really buy the parent comment's insinuation that Microsoft GitHub would be more likely to fix it than GitHub previously

If Linux would be a proprietary product, than post-acquisition-github would get a fix from Linux developers because Microsoft is big. Not Github would provide anything, but they would get something due to the size of the Microsoft empirial stamp.

Supposedly if you buy support incidents they should do something. I don’t know if that is actually true in practice though.

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