I've watched this video, and I've seen it shared frequently with people highlighting exclusively the "dumb" woman and her makeup, as if that seemingly superficial decision by her was the thing that led to her tragic death. There were others who died at that gate in the fire, and they all made decisions just as superficial as wanting to put on makeup beforehand -- I mean, in the way that every delaying decision is incredibly superficial when we consider it in retrospect.
It's because they all tried to pay before they left, the lost time killed them.
The idea haunts me because it was 100% the correct thing to do, they had no idea how bad the fire would be. I even know this design flaw but I still would queue to pay before leaving if a fire alarm went off in a mall.
Immediately the invigilator shouted "stay seated, we wait for confirmation", but within a few seconds a security guard ran into the room and shouted "please leave immediately".
There was a fire, but I assume this process was in place to take account of people trying to disrupt the examination. I don't know how long the invigilator would have waited for security.
The invigilators tried to find everyone outside and keep us together without discussion, but that was unrealistic in Central London, there is too little open space.
Fire fighters extinguished the fire within about half an hour, and we finished the exam.