Apple now claimed 2 billions iOS devices activated, hence active users should be over 1 Billion. Not only do they offer customers support, but they have brick and mortar a customers support in every Apple Store.

So at least this article will put thing in perspective next time I’ll internally rant on Apple because scheduling an appointment at a specific time that suit me is hard. They offer human face to face support where Google doesn’t even try online support because they think it’s not "scalable" for them.