> I also want to address the issue that has been raised about a PR firm, Definers...I did not know we hired them or about the work they were doing, but I should have.

To be fair, are COO's normally aware of every firm that the company is working with? I feel like the CFO would need to know given their role in overseeing company financials, but not sure if it would make sense for a COO to be in the loop.