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I have and the response I got was, "if you feel like this is a serious risk, you should go to the hospital." To be fair I don't know what else they could say.

Yeah. Utterly hopeless (at least in Australia). I was attempting to talk myself down from suicidal thoughts, I called as anonymously as I could (turned off caller ID and didn't give my name) and they still called the police.

The service I called was Lifeline Australia. I suggest that if you don't want to experience the absolutely dire and abusive mental health system that you don't call them. They may say they are confidential, but they aren't. Even after I made an official complaint about their lack of warning on their phone system (which states they are confidential!) they have done nothing about this. It really feels like they are trying to trick people into calling no matter what.

CALMZone is pretty good, and has good reports from people who've used it.

Used one, would not recommend, did not find it helpful.