Chrome vs. Zapier is an unfair comparison. Chrome is ~6.7 million lines of code and takes hours to build while Zapier is probably a microsevice architecture and is easier to update a component / validate an issue.
There is a reason Google keeps on making failed social networking products and a 100 messaging apps. They are far more interested in algorithms that can scale than messy little customer issues.
The problem is that you can’t deliver great customer service with algorithms just yet.