Now watch as i consider them the same thing.
Personal anecdote: I had some basic question about their usage policy/pricing for one of their api's that was unclear in the docs. To get it answered by a real person was basically impossible. Our company does have a support contract, but only the person who controls the account is able to contact them. So to answer my simple question about making sure our usage was in-line with policy I'd have to go bug the bosses boss to ask them to forward my question to support and play the telephone game back and forth trying to interpret the answers.
Or try to contact sales since that's the only real person I could reach and have them answer my carefully and precisely worded question with a sales pitch.
Though, fwiw, we have been continuing to move stuff to gcp/gke despite my annoyances, and I do generally hold a positive view of the product.