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Be prepared to be on a support team, if that's your choice. You'll always play second fiddle to the main product/platform folks and the revenue generating folks. It's not a life in the spotlight type of job, but if you just want a slightly more relaxing gig, it's not the worst.

Personally after working in my support role (we support our main revenue generating platform), I'm absolutely changing my next position to be more on the revenue/main-platform side.

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In my experience, if you're a support guy, then you are a cost center, and the only purpose of a cost center is to get reduced to zero. Increasingly Herculean efforts can stave off that pressure for a period of time, but that's just the basic fundamental nature of the game on that side of the fence.

Of course, those product guys really do need a lot of support, and sometimes they arrange to have their own internal support because they can't get what they need from the guys who are supposed to perform that job. That can be a good gig, at least until the Enterprise discovers that the product guys had set up their own shadow IT group and get all that stuff merged back into the central IT group.

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