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Comment by SteveEvans | Hacker News Reader

Not saved but made them more. As head of ecommerce for a travel company I suggested small ux tweaks to their checkout process and they got a 25% conversion uplift. Worth something ridiculous like £5m per year. Needless to say I still got a poxy bonus which is why I now freelance :-)

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£5m per year! I am now almost embarassed to share my screensaver story! It is amazing how people can make massive savings or generate huge revenue through things that they themselves have done and not get rewarded for it. Companies then wonder why they lose their best talent..

What I find more amazing is that they'd lived with a booking process that just didn't convert well for years and no one had ever questioned it. They just spent more and more cash trying to raise traffic and traffic quality. Small investment in the UX and they're in the money... (this is a big household name holiday company in the UK).

What I find more amazing is that they'd lived with a booking process that just didn't convert well for years and no one had ever questioned it.

A good UX developer are worth their weight in gold, it is just hard to get people to recognize the difference between an HTML designer and a UX professional that works with metrics, focus groups and A/B testing. They see 40hr for a designer and 200hr for a UX developer and they go with the designer. When in reality they are separate and complimentary disciplines.

I am now almost embarassed to share my screensaver story

Saving a company money is saving them money, it is a great quality to have. I admire efficiency more than almost any other business trait.

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