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Comment by hkronick | Hacker News Reader

I am the CEO of a bootstrapped SaaS business approaching $1mm ARR.

I still do all of the customer/technical support. To be honest, it is a bit overwhelming and starting to take away from other tasks so I likely won't do 100% of it for much longer. However, it has really helped us hone in on our customer needs & sell them on new features. I don't regret it one bit!

p.s. we are searching for a CTO to help us build out a team (large equity stake + modest salary). Email me hank (at) ordermetrics (dot) io if interested.

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Just a side note, I checked out your site and saw this snippet:

"About Order Metrics OrderMetrics.io is built and maintained by ex-ecommerce professionals who were dissastisfied by the tools ..."

I read this as you are "ex-professionals" which probably isn't true ;) My 2 cents, change it to just be: "OrderMetrics.io is built and maintained by ecommerce professionals who were dissastisfied by the tools ..."

Thanks! We are in process of re-design/re-brand & new copy. Please excuse our amateur v1 site :)

Did you fail somewhere before reaching the actual milestone? What would you do differently? And what was your biggest mistake/failure while founding ordermetrics?

This was a pain for me too, despite having nearly 60 employees they were all new to the problem domain which left me and my co-founder still wearing way too many hats.

did you overcome this? learning to delegate can be challenging!

Mostly yes, it came to a point where the teams had enough understanding to be able to make a mistakes that impacted customers without them jeopardizing the whole company. Bizdev and sales are a WIP still since it's a niche industry.

kudos to you.. how do manage time between all those tasks?

I have a great technical business partner and we have worked hard hiring the right people so that we can delegate with little intervention.

thats an interesting product!

Thanks, Andy!

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