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It's not as hopeless with PayPal as it was in earlier years. Now you can get someone on the phone within a few minutes.

Glad to hear it, but I think that just shows us how low the bar is. If it's urgent and important, most businesses can get someone in their office within hours. Obviously it depends on how much business you do with them, but that's OK. With paypal businesses transacting $10k per year month get similar treatment to someone who sells a used ipod once a year.

Also, I've heard examples where this is not the case. Eg Couldn't get Paypal to pick up the phone even though paypal was holding $100ks of their money. (http://mixergy.com/dodocase-patrick-buckley-interview/)

This kind of sentiment is important. Can WePay survive if PayPal decides to improve customer service and cater to small groups?

You mean like 3 years later? But seriously, I started using Paypal recently to collect money and so far, everything is fine. I did get some checks but it was resolved after a few calls and some faxes. Not a lot of money was involved so it was not a life or death situation. I understand they do need to check for fraud but some of the cases I read do send chills up my spine.

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