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Comment by pavel_lishin | Hacker News Reader

In my extremely limited experience, the people pulling out the "do you know who I am?" card are typically not regulars. They might think they are, but they're not.

I'm a regular at a few places, and I treasure that status and the privilege that comes with it, and wouldn't go trying to fuck it up unless I was prepared to completely burn that bridge.

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> I'm a regular at a few places, and I treasure that status and the privilege that comes with it, and wouldn't go trying to fuck it up unless I was prepared to completely burn that bridge.

Same. In fact, I tend to think that the "cost" of being a regular includes specifically NOT complaining too much or throwing your weight around. The benefit is great and preferential service, oftentimes free stuff, and so on.

Yeah for sure, and with that, they tend to regulate their own service at the point of contact. Often all you need in that situation is that both of you look at something that is a little of and a furrowed eyebrow and they'll take care of it for you. Or, an 'This doesn't seem right' If you have to throw your weight around you're not a regular.

Also, probability of going into seriously heated argument is constant for each sale, and is a factor of a buyer (of a shop too, but we're only looking at one shop, so it's a constant). So, if this already has not hapenned enough times for a customer to become a regular, we can conclude that there's very low probability of this happening ever - i.e. people who become regulars do it because they're satisfied with the service, and it will probably stay that way.

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