You can’t make this stuff up.
"I love this company's technology and as a plus I get some flights!"
"Amazon is such a great technology company. And I just found out they sell things online! Crazy!"
https://www.amazon.com/gp/help/customer/display.html?nodeId=...
"We're not an X company, we're a technology company that just happen to do X"
Never bought into that BS. Never will.
More often than not, they just got an ecom presence now and/or in-housed some pedestrian software dev.
I mean, people could book flights online and print boarding passes without interacting with a single customer service person on some BA flights in 1999, back when their budget competitors painted their telephone booking number on the side of the aircraft. And I don't think it was seen as a sexy innovation even then.
Can't think of any major airlines that don't offer you the opportunity to book, receive your boarding passes and preorder your lunch via their app, and I'm not sure not having other routes to access the same information in the event of your phone running out of charge is actually a selling point
What is he smoking? What’s the main application or use of their technology?