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Yeah, I want to know if the execution is before or after the trial. Part of DO's appeal to me is the simplicity and predictable (low) cost. It would be really great if they published well defined account termination procedures. Do I get a phone call? An email? Do I get to respond before being disconnected? Is there an appeals process?

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As anyone who runs a service that provides full root access to servers understands there is a tremendous amount of opportunity for potential abuse. It becomes a game of cat and mouse to catch the abusers and prevent them from creating numerous accounts which ultimately impact system performance and can lead to potential problems for real legitimate customers.

Those guidelines aren't published specifically because if they were, then the abusers would immediately begin to route around them, so it's meant to be opaque for a reason, but that is against fraudulent use, not legitimate use.

@raiyu, this is excellent and thank you. It’s reassuring to see DO’s leadership come out and explain things.

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