Ask HN: What do you use as customer service?
Intercom or zendesk or something else?
I want these tools to pull in customer info on demand and log the activity...so that the customer service reps do not request unessirely the info on customers.
I want these tools to pull in customer info on demand and log the activity...so that the customer service reps do not request unessirely the info on customers.
Zendesk is an absolute disaster as far as chat is concerned (from an user point of view).
Every time I have to request support from an app and I see it's Zendesk I either give up or find another way or mentally prepare myself for the painful waste of time that is ahead.
I'm sure it's great for the bean-counters' numbers (since less people actually request support because of how bad it is) but it sucks if you actually care about your users.