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In order to objectively assess their level of professionalism, you'd need to know what happened, and what's going on in there right now. Think about it this way - can someone break things where you work right now to cause an outage of this magnitude? For all places that I've worked the answer would be "yes, of course".

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It doesn't matter, really. Its a black box from a business perspective. Some users have lost faith, and some people will migrate to other solutions. Regardless of how fair or unfair the incident was, it is a fact that it was poor up-time especially for such an important cloud provider for code.

Making decisions based on a single event is risky. One could even argue that an event of this magnitude is likely to cause significant improvements in reliability. And you just paid the price for that as a user, so unless they keep failing repeatedly, you may be better off sticking with them.

> One could even argue that an event of this magnitude is likely to cause significant improvements in reliability.

Doesn't happen in practice and usually the whole thing is just blamed on "process" with subsequent "process changes".

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