Coddling people, especially in business, is very counterproductive. People could waste years of their lives following bad paths because of bad advice like yours.
Not a single person has decided that the product is worth paying money for. If the purpose of the effort was to get some people to pay money for this, and the outcome is 0, how could you honestly say this isn't a failure?
I think we need more data to state definitively.
He doesn't.
His product is atrocious.
They're just being nice and he should've thrown in the towel twenty-nine years ago. His income is literally less than $100 a year. (I believe he's on SSI disability now, which is how he gets by.)
OP, I suggest you read Traction by Gabriel Weinberg, and The Four Steps to the Epiphany by Steve Blank, and consider if you've successfully identified who your customers are, and a valid channel for reaching them. Further ask if you've correctly identified a problem that those customers will pay to have solved, and whether or not your product actually solves that problem. How do you do that? Talk to customers. All of this stuff is in the Steve Blank book.
Also consider reading The Mom Test[1] by Rob Fitzpatrick.
[1]: https://www.amazon.com/s/?ie=UTF8&keywords=the+mom+test&inde...
I'm aware but getting on the front page of HN is still good marketing.