Technology itself has its advantages, but scrutiny is needed for how it is put to use by large corporations with lots of power. A healthy discussion needs to happen around the role of platforms which are gaining influence into people's emotional lives. But is that a technology thing or a business/ethics thing?
I used to love the communities on USENET; and many IRC channels still exhibit some of that vibe. Even web forums centered around special interests are great communication tools and (can) bring people together.
But building centralized communication tools (1:1 tools or group/tribe tools) around advertisement and making those the primary mode of communication for people is something new for society and I'm not sure this is for the best. The large companies that run them answer to shareholders and have fiduciary obligations to them. Instead of "provide a communication tool and monetize with ads, hoping they don't degrade the experience too much", they are doing what we expect of any large business: "maximize shareholder value and hope the communication tools don't cross too many ethics boundaries".
I work in technology and have greatly benefited from it. I also see positive and negative impacts around me. To me, the real question is whether technology is improving the lives of ALL people or just those like me who happen to have a vested interest in it.