"Yep," he’d say on mute, with a customer’s sad voice droning on in both our ears. "Once you get the new ticket open, it’s tab three times to get to the description field, and if you need to get into Internet Explorer it’s control-escape, I, enter, then alt-tab back. I’m the fastest tech on the floor here because I never take my hands off the keyboard. If you’re smart, you’ll be like me."
Sounds like my kinda guy!