The Things That Come to Those Who Wait
racked.com
racked.com
I grew up in a country where probably nobody has ever seen that 1837 book, and almost everyone systematically refuses the very concept of a line.
Instead, people "optimize" their way towards their target, be it the door of a public transport bus or the physician's office.
Pretending not having seen you, they literally pass sideways, over and - if necessary - under you, if you happen to be on their way for more than a couple of seconds.
Try to affirm your rights, they'll push back with twice the physical and verbal strength. Any hope for the authority to mitigate this is an illusion, because those who are in charge of enforcing the rules are expression of that same culture, and transparently dismiss any stride towards predictability as a waste of time.
Lines? A conquest of civilization, hope for a better humanity, prohibited dream!
But you can have a very good pizza almost anytime...
Why wait 1h if you can jump the line for 10 bucks.
Similar example: poor government services become incentives to bribe officers to "get ahead". That's why in many government offices, inefficiency or friction is actively introduced by its officers, and doesn't just come from the top down.