How is the pricing sustainable at $20/hour or $30/month "unlimited"? Do you just employ overseas where labor is cheap? Or are you counting on people paying $20 for questions that only take a minute or two to answer?
From their website, it says they pay experts from $2-$10 an hour.
Add another ten for pivot tables.
Mentioned this above: pivots, vlookups any help: all the same cost for a 20 minute collab session