Bill to ban bots impersonating people for telemarketing and influencing election
leginfo.legislature.ca.gov
leginfo.legislature.ca.gov
I'd just like to see phone companies made to have a free option where customers can turn off all calls from unidentifiable/withheld numbers. That would be easy to implement and stop a lot of the problem.
I think ringtones are distracting and totally unnecessary, with a few exceptions. My phone is either in my pocket, or on my desk nearby to where I'll see it ring.
I don't understand people who leave it on loud at work (or worse, leave it on loud then leave the phone at their desk). It's really inconsiderate. They are probably oblivious though, without someone mentioning it to them.
It’s also illegal to robodial any number on the Do Not Call list, but unlike the TCPA, there is a carve out for political campaigning. Thanks, Congress!
Of course, neither does much good when the laws are nearly impossible to enforce. Thanks to caller ID spoofing, it’s usually impossible to tell who actually called you, so good luck collecting damages.
As for google voice, I have no idea how many spam calls it's intercepting, but about five a day get through.
I just don't answer unknown numbers in my phone anymore.
For the local police, you have to push them. They are as lazy as anyone else. They also see murder and speeding as more important crimes to focus on - you need to be annoying enough that they help. You may need to walk into court yourself to get the warrant with no police help - something you can do in theory, but in practice I don't know if anyone has ever done it.
Legitimate companies who deal with mass email on behalf of their clients (such as MailChimp.com) are very careful to prevent abuse, precisely because of the risk of getting blocked (which would sink them, of course).
I'm in Sweden. Not sure if the difference between 90% and 0% is technological or legislative.
On the other hand, there are countries which are poor, not the US, and have lots of English speakers, and these scams tend to be run from those countries, at least according to the callers' accents.
If I had my way the only legal phone call is one that begins and ends with a one-on-one conversation with a human, preferably one which the receiver has already met
No.
What's hard about this, if a person presses a button that can cause 1 and only one call. You also can't have a machine listen to see if someone picks up then hand off to a person because a human was not listing at the start of the call.
I wonder how much it cost them to send all those mailers. It was at least one a week for a couple years before I finally went to their website to opt out.
Speaking of which, it would be great to have a 'no foreign origination' inbound policy. That would require VOIP providers to step up, and that seems like a very complex problem.
At this point, I consider telephone communication to be almost a complete loss. We need an entirely new system.
1)on calls originating outside the state or country?
2) on calls over spoofed numbers?
And ultimately, money usually trickles back. Why would you be calling Californians if you didn't have an interest (business or otherwise) in California?
Now calls are down to either my contact list or the caller leaving a message whose transcription I can review. All others just get ignored. It was bad enough when politicians wrote the laws in such a way their campaigns and charities did not have to have permission to call but with VOIP being abused so much my phone isn't my own.
with regards to the political exception in calls, how will the Federal rule align with the state rule. it was specifically carved out to allow political calls in the do not call system
One sidenote...HN really needs a way to just “save” articles. I didn’t want to upvote this article, because that sends the wrong signal - that I am somehow in favor of unworkable regulations. I didn’t want to “favorite” it either, because this certainly doesn’t fall into the category of my favorite articles that I’d like to keep around on that list for a long time. But I do want to keep track of the discussion today, because I find it fascinating just how many technologists are in favor of onerous regulations governing their own industry. Currently, there is no way to simply save an article on HN without upvoting or favoriting it.
You could also simply bookmark the page.
Only illegal if it isn't disclosed that it's a bot ("A person using a bot shall not be liable under this section if the person discloses that it is a bot."), and the bill doesn't dictate the form of that disclosure, only that it must be "clear, conspicuous, and reasonably designed to inform persons with whom the bot communicates or interacts that it is a bot".
I dunno, folks on HN seem pretty opposed to this given the potential for abuse by government/business.
They typically say someting like "sure it will stop spammers, but what happens when I use my phone to call a political opponent or an organization that criticizes authorities?"
I'm not advocating for or against this, just trying to work out the ethical model where citizens are protected, but criminals can be identified and prosecuted. I don't have the answer ;)
I frequently advise my clients on website security, and tell them that all day long there are criminals who "jiggle the locks" (to put it tamely) of their website without any legal recourse or ramifications. They always ask why these people aren't identified and criminally prosecuted. I explain to them how they evade detection, and how "anonymity" is built into the ethos of our online world. Clients are shocked there's no way to identify, stop or even prosecute these people. Privacy advocates of course champion this anonymity because of the danger of abuse by government/corporate entities. Why don't we have the same attitude towards telephone calls? Both systems are widely abused, yet privacy for both are important.
Like I said, this one is still rolling a round in my head - feel free to tear my argument a new one ;)
Here's a proposal: 1) Caller may choose to hide/suppress their Caller ID, 2) mandatory option for phone carriers to allow Callee to completely block calls (no ring, no voicemail) that don't carry Caller ID, 3) When present Caller ID must be accurate.
The above allows anonymity but disallows deceit. It also provides opt-out for people not to receive anonymous calls. (Anonymity does not give you the right to have any given individual listen to you)
We could have had this for ages, as there are no great technical hurdles.
This takes a little more work to account for, but it shouldn't be a roadblock.
A trusted network is fine, but are the telephone networks trusted? Can't get them to implement simple features in our interests, doesn't seem very much like a trusted third party to me. Meanwhile, OTT services work. Some let you whitelist contacts. Killer features like that will push everyone off POTS eventually anyway.
Inertia and legacy will keep holdouts using POTS, just like people still use fax machines, but they're mostly irrelevant.
In the old days there was an assumption that if you were in the network then you were trusted, which was always dicey but made more sense when Ma Bell controlled everything tightly. Since the monopoly breakup that model was no longer true, and many problems can trace back to the nature of back patching security onto an entirely different model that no longer fits reality.
Since the growth of robodiallers and sales scams faked CLID has become almost the default. It got so bad that I simply no longer answer calls that aren't in my contacts. They've ruined the phone system.
As for anonymity, I'm imagine most who would approve of it for individuals would not think it sensible for a business. Why would I trust or give money to a business that wants to be anonymous and lie about themselves?
So yeah, I'd like unfakeable CLID and to get back to a working phone system.
Companies have teams dedicated to this and are still thwarted. I don't see California Government as leader in technology. But maybe I'm wrong.
I do see them as a leader in overbudget, late, and often failing projects. So while this sounds good, I don't see it being good.
Not that it matters to international bots but if the USA follows...
When Facebook decided to ban the accounts as identified by Ben Nimmo's team at the Atlantic Council, it also purged people critical of western governments' foreign policies. When this is government mandated I think you see the threat to "free speech."
I'm sure this is a bonus to those pushing the react-to-bots-at-all-costs agenda, but they also seem to be the first to complain about the silencing of dissident voices they happen to agree with.
The only action that they can think of for "violation of their terms of service" they know of is having posts critical of government claims regarding foreign policy, and it's pretty much the same time Facebook announced they were getting tough on bots and blocking bot accounts.
They're better connected than me and know others who have had this happen to them at the same time too.
The bill doesn't dictate how that disclosure should take place. Would using a robot emoji suffice?
"Why Do Nigerian Scammers Say They are From Nigeria?" by Cormac Herley (WEIS, 2012) https://www.microsoft.com/en-us/research/publication/why-do-...
Would this scenario fall under this law?
https://www.eff.org/deeplinks/2018/05/should-ai-always-ident...
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I mean it's just text right? How hard can that be to serve in high volume? Oh did they get politically DDoS'ed?
I'm assuming this gives enough teeth to law enforcement for, say, Twitter to turn over records I sure hope it has on who is botting on their website.
"This bill would, with certain exceptions, make it unlawful for any person to use a bot to communicate or interact with another person in California online with the intent to mislead the other person about its artificial identity for the purpose of knowingly deceiving the person about the content of the communication in order to incentivize a purchase or sale of goods or services in a commercial transaction or to influence a vote in an election."
Specifically telemarketing was the only English term for "in order to incentivize a purchase or sale of goods or services in a commercial transaction" part that I recalled. Sorry if it was misleading.
[1] https://www.merriam-webster.com/dictionary/telemarketing
[2] https://dictionary.cambridge.org/dictionary/english/telemark...
[3] https://en.oxforddictionaries.com/definition/telemarketing
Election Silence just before an polling is an interesting idea too.
If there's a way to get around the system, these guys will figure it out.
Think of "stochastic resonance".
Its one of the few reasons I could think of for "blank" robo calls. They seem almost intentionally annoying, so my thought is that they could be designed to activate and prime irrational regional biases.
For example, someone has been spoofing my number to call people in Alabama. I get about 5 calls back per day from 251 numbers!
Telephone spammer software dials a load of numbers, and when someone picks up, only then do they connect the call to a human on their end. It's why you often get a weird pause before they actually say anything, and if there happens not to be a human available you get a "blank" call.
There are some cold & hard facts advocates of democracy need to look at. These problems can't be legislatively swept under the rug.
Anyways, I always read the flat earth argument as an exercise in rhetoric. From that perspective the outrage over it speaks volumes.
Plato couldn't laser-target his message to 5,000 different segments carefully curated with an extensive re-marketing campaign.
https://www.eff.org/document/eff-letter-opposing-california-...
To play robot devil's advocate... the future dystopia probably isn't a campaign driven by a fear of AI, but driven by a fear of programming in general, and skepticism towards anyone who is able to automate tasks and do things more efficiently.
We all know the early history of the loom that birthed programmable machines, and how the community fought to destroy the machines.
People were displaced from jobs, and that drove them in part. But people also get angry when anyone points out to them that there is an easier way to do something they've been doing the hard way. It's a well known psychological phenomenon known as "effort justification."
Look at the post from yesterday full of stories of people being able to automate their job. When middle management found out, sometimes there was gratitude, but most often the reaction was fear or anger, firing them for insubordination despite showing how the company could save money.
There's an 80s movie where Kevin Bacon is teaching a group of kids how to camp in the mountains. Sean Astin builds a fish trap after no one else can catch fish, comes back with plenty for everyone. Bacon throws the dozen fish away, saying he didn't deserve them and everyone should just go hungry.
It's dramatized, but we see that in real life. The idea that someone hired for data entry can have a more measurable impact on the company's bottom line after a week at the company than a manager can who has spent years climbing the rungs can be seen as a personal affront.
Why is there this gap in thinking about the world between people who look for clever shortcuts and people who support labor for labor's sake?
There's a famous intro to CS lecture that has been reposted here a few times here. In it, the professor talks about the process of computer science as a step beyond algebra, it's about thinking of forumlas of processes. Thinking about processes like variables that can be modified, or as having components and properties.
People who have tried programming a while often understand this intuitively, and people who haven't, don't.
If you understand that, you can see how trivial it is to replicate simple processes. You can see there's no functional difference between a society that makes these calls using silicon and a society that makes these calls using meat. Mechanical turk is just another black box. It seems obviously strange to make numbers illegal or place export controls on a dozen or so lines of easily memorized code. And it's really hard or impossible to explain these positions to people who don't see the world that way.
You may realize all that, but still find yourself upset at these robocalls. If that's the case, ask yourself what you're really upset about. Is it the method of the calls, or is it the calls themselves? Are you better off somehow if you are manually called at exactly the same rate with exactly the same scripts?
Banning the method mainly just reserves the technique for people who own a call center.
I see no reason to give that class of people additional power over everyone else.
I see no reason to scapegoat automation here and tell people it's acceptable to continue to fear programs.