1 - I woke up to an unresponsive server in the morning. Couldn't reach to the server in any way.
2 - Got in touch with the support and they asked me to give them like 50 mins to check the hardware and disks and get back to me with;
Dear Client,
We have found this disk S/N xxx defective. Please confirm the full data loss on it in order to replace it.
right after that they wrote;
Dear Client,
We have found this disk S/N xxx defective. Please confirm the full data loss on it in order to replace it.
I asked if they mean data lost on this single disk or the whole array, they said;
Dear Client,
We cannot tell you how is going to react the raid controller as can happens also data loss if it is defective. For that, we recommend before to take Backups of the data. When you are sure to replace the disk tell us, confirm data loss and we will do it.
after many emails and sharing error messages I've got from the raid controller Hetzner said;
Dear Client,
We see our test reported that 2 drives are faulty, but we have replaced one of this only. Now, we could offer to replace the second faulty one (SN: xxx).
Could we do this anytime?
I don't know what kind of test they did but I believe the report he mentioned is from the very first diagnose they did.
I wouldn't know the details since I didn't argue on how they could oversee this, I tried to find a solution.
Edit : I fixed the order of messages.