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Comment by Roritharr | Hacker News Reader

Jira + Confluence Clouds Performance Problems are the Number One reason for our company to actively seek for ways to get the Atlassian needle out of our arms. It's really tough once you've invested the time to get Jira just the way you org works, but the Issues are just piling up and the complaints grow louder each month.

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Shameless plug: If you’re looking for a Confluence replacement would love for you to try my startup’s product, https://tettra.co. We have Github and Slack integrations and are working on Jira soon too.

Your pricing page says this:

"We don't plan to offer a hosted version of Tettra in the immediate future. We believe that secure web services are the new standard for business applications and take security seriously."

Seriously, NO.

It has to work without an internet connection at all. That includes installation, updates, and help pages. People who care about security have air-gapped networks. To update software, we burn it to a DVD and then walk it over to the secure network.

I have a hard time understanding how anybody would tolerate their business secrets being on your servers. That is really weird to me.

It's also just slow.

Uh, this is so far outside the norm of every company I’ve ever worked for/heard of that I think they’re safe not worrying about you in their business plan. Unless you’re working with classified data, that is — but those cases have tons of other requirements beyond working air gapped.

Now, there are other reasons you would want on-prem other than air gapped networks, but that’s not the discussion we’re having.

Edit: oh, this guy is a troll. Just read his other comments. Sigh.

If it is "so far outside the norm", then that could be why people keep getting hacked and facing clone companies popping up in other countries. Where I work, with hundreds of people, we aren't making this mistake.

As for trolling, "Assume good faith." is in the site guidelines: https://news.ycombinator.com/newsguidelines.html FYI, I'm not trolling, and any appearance of it is due to cultural differences.

What sorts of issues? For me, performance is the issue, I've never found JIRA buggy or inadequate, and I'm generally able to find a given ticket and interact with it in the expected way.

How about JQL? Their query editor is so buggy.

> I've never found JIRA buggy

I'm not sure how you can have used the UI and hold this option. I feel like I've been greeted by the same basic bugs time and time again, like clicking on an issue ans it not opening until the second click, or opening the previously viewed issue.

It loses drags too. Just awful.

Jira performance takes a fair amount of experience to nail down. If anyone needs help, that's what my companys (https://atlasauthority.com) core focus is. Spent 4 years at Atlassian in support, and now we work with a number of the largest deployments in the world to help make things fast(er). It won't ever get to the sub second standard we like to see from modern SaaS apps, but it also doesn't need to be 12s page load times like we often see in client environments.

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