> I'm not saying they should never be hired, I'm saying that you cannot discount human bias, and unfortunately a lot of the time the person working at the bank will toss that resume.
It sounded more like you were advocating for them not being hired. "Humans have biases" could be read as referring to the applicant or the employer. I think many are reading it as referring to the former, when you intended the latter.
> That is just the reality we live in.
That is the culture we live in. There is a lot of behavior we take for granted as inherent when it's really learned. Look at Germany and Japan for example to see perspectives on working and employment that don't align with ours. If different countries can have different cultures, can't we strive to improve our culture instead of simply giving up because "That is just the reality we live in"?