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Comment by paulpauper | Hacker News Reader

I have read nothing but bad things about coinbase: non-existent customer service, poor security against hackers (esp. sms/phone hackers), no reimbursement for hack victims, withholding of funds for arbitrary and unfounded reasons, etc.

All exchanges have problems, but coverage of coinbase is so negative

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My main complain with coinbase is long holds (like 2 weeks) on cryptocurrency after they have taken the money from a bank account. That just seems shady. Although to be fair they do credit the account with the coin at time of purchase so it goes up and down with market. You just can't move it out.

Really like Square Cash App for purchasing BTC. Have it nearly instantly, easy to move.

You should deposit money first and then buy with a fraction of a microsecond through Coinbase Pro.

The only reason this exists is to prevent people with stolen bank credentials from purchasing a bunch of bitcoins and then running off with them.

Do you even know how many customers they have?

Do you even hear bad things about small countries? That doesn't mean they have ace governments.

If they can't handle more customers, they should close signups until they've staffed up. Like how a store should not accept orders they cannot fulfill.

Yeah and the boards will kick out whoever that decided to stop accepting new users when they put much effort on marketing just because they couldn't get 100% customer support.

>they should close signups

That would never, ever happen at a VC funded tech startup no matter how bad the situation was. All investors care about is growth, and all the C-suite cares about are investors.

It's because top dogs get more criticism. There are simply more people interested in reading criticism of Apple and Donald Trump's than of Dell or Mike Pence.

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