This would be much more compelling if you went into the actual details of what they said to you vs what the truth actually was.
The first support person showed me how to clear the application cache, and then walked me through the process off testing the bluetooth. I was very impressed. I hadn't actually intended to request support - I was just using the device's help system.
Except - it happens again, two days later, and clearing the cache and setting up the voice assistant every couple of days isn't much of a solution. I didn't expect a fix - mainly wanted them to let them know the solution wasn't working.
The second support person had me walk through the basic diagnostics and then tried to give me reasons why what I was trying to do wasn't possible. First, it wasn't possible at all, then it became impossible to do with all my specific bluetooth devices and finally, it became impossible without using google bluetooth gear. (I misspoke previously - these actually do exist).
Pushy, inexperienced, untrained and unsupported. And very clearly miserable and under the gun.
But doesn't Google in particular have a reputation for nonexistent or terrible support? It's not part of their culture, everything is a beta and it's no big deal if it doesn't work right?
An open phone cannot come fast enough. It may well be even buggier at first but if it's like my experience with Linux over the last 17 years it will only get steadily better since the developer's incentives are actually largely aligned with mine.
In fact, during one of the last big windows 10 updates something failed for me in carrying the license over and they took time to investigate the incident in order to determine how to prevent it again for future updates.
the thing that surprised me was they _cared_ that something was wrong and were _interested_ in fixing to and preventing it happening again. Been a while since I dealt with a company that did that.
Actually, thinking about it I should probably switch to companies that do care about this stuff.
The service felt nothing less than amazing. All for a US10 purchase on a single Windows 10 machine.
Years back I bought a Nexus and chose an engraving option. I got the phone and it wasn't engraved so I contacted Google mostly to make sure I wasn't going to be shipped multiple phones (after battling the various prevent you from contacting us bosses).
I mean, I bought the phone from them, from their site, with Google branding on it, paying Google, with a warranty theoretically provided by Google, etc. Eventually someone responded giving me the phone number for HTC. No, you contact HTC, Google.
That was the last voluntarily purchased Google device I bought. I did get a couple more Nexus phones for development purposes, but did so begrudgingly. The Pixel line of phones and tablets...not a chance in the world.
I think the relationship was similar for the LG and Huawei Nexuses, but Google is now the "manufacturer" for the Pixel line, so hopefully things have improved.