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I don’t see how anyone wins in this scenario.

If workers win: FB puts freeze on hiring moderation staff. PR benefits begin outweighing the labor costs, and there’s not enough moderation capacity to block the vile content from getting through.

If FB wins: Workers develop mental conditions, moderation staff quits from the job stress, and there’s lots of job churn and not enough moderators to fight the problem.

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It’s one of these classic situations that reveal the nature of a corporation as being distinct from an individual. An individual might follow the thinking you’ve outlined, but’s corporation comprised of endless layers of competing management, personal fiefdoms, and a collective case of shortsighted, goal-oriented thinking will not. It doesn’t matter if this is terrible for FB as a whole entity, or moderators. The mods aren’t making the call, and the people who do are possibly more concerned with showing they can minimize a source of overhead that doesn’t immediately add to their bottom line.

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