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The the information found on the Web is of mixed quality, and most of it is garbage.

That being said, outright scolding a patient who did some research without inquiring on what they read is not acceptable.

Their expertise is not exhaustive. The patient may have something to teach them, especially for cases that don't fit the mold.

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Incidentally, my mother was recently taken to the ICU due to an acute heart condition (she's perfectly fine now), and she was very impressed with the cardiologist there. He was very experienced, yet he told her "we are always learning new things; we have to listen to patients more" and was very attentive to her description of the symptoms and, yes, some things she read on the Internet.

That's what a good doctor should be like.

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