Still trying to figure out the best route since so many of these places have poor UIs or don’t support physical phones and fax very well. I can’t imagine I’m the only one running into these problems so their is an opportunity here.
Dialpad is definitely playing the long game here and will be the clear winners 10 years from now. I predict Amazon will acquire them in the next year or two.
More and more businesses are switching from on-premise telephony to cloud based hosted PBX. The addressable market is very large, latest estimates put it at 55+ million seats. That's before you consider the contact center market... just focus on getting to 500, then 2000, and so on. It's not difficult. 2000 seats bring you $50K MRC, and again if you know how to this right, especially coupled with intuitive self service UI to the end users, overhead is very very low. And the actual Telco costs are too tiny to even worry about. About 75 cents per user.
I thought about starting a "how to start a VOIP business" webinar or somethint.. its amazing how many are trying to create SaaS products in obscure fringe markets where the VOIP market is pure gold.
I would love more of a blend of phone.com/ringcentral + using the designers of Dialpad. Their interface seems a lot nicer. With the more traditional ones it's nice that you can call them and they'll ship you ready to ring phones that connect to the cloud based PBX. This is huge and needed but Dialpad does not do this. Just look at their docs, you have to specify an IP and quite a bit more configurations unlike the shipped ready phones, but I have a feeling this is because of their licensing terms.
Being able to move around or take your deskphone with you home, to a coffee shop, anywhere that has an internet connection is quite useful. Again, talking about a physical deskphone that connects via wifi or ethernet. I'm aware using a cellphone with an app easily does this but often that's harder to sell to some more traditional folks.
Agree that this market is gold and this would be a really fun project to piece together, though the type that I want to exist might not be doable for $10k.
Overall RingCentral and the other top-10 providers are shifting their focus away from SMBs to large enterprises. There is a big hole to fill. They are losing customers as fast as they gain new ones. This is a huge opportunity for smaller operators.
If you get just one 20-person office customer per week (or multiple small ones adding up to 20 users total), after 1 year you are at ~$22K MRC at standard prices. And this is the bare minimum that you will be getting with bare minimum effort... people don't realize how big the opportunity is in this double digit billion dollar market.