In this case the punter must have known it was an error, so it doesn't seem moral to pick up the 82k.
Somehow everyone else seems to think otherwise, so maybe I'm just a sucker.
Somehow everyone else seems to think otherwise, so maybe I'm just a sucker.
If we lived in a world where companies did their best to be reasonable and fair to customers, particularly when mistakes occur, I would agree. However, considering most companies are quite hostile and willing to use any advantage they may have to maximize profits or minimize costs at the expense of customers I believe we need to act the same. If companies are going to hold us accountable and punish us for mistakes or errors to the fullest extent then we should do the same
"Well, they probably took advantage of people" isn't a very good argument.
It is so obviously a genuine mistake that some dude is trying to capitalise on and make a big media hoo-hah out of. He's getting $500 and three free games, just take it and be happy.
If the situation were reversed, and due to a genuine mistake FanDuel showed that the customer owed the company the money, do you think they would simply accept that it was a mistake and fix it? If I had to bet I would guess that they'd attempt to collect the money using any means necessary just like the customer
Two wrongs don’t make a right, and setting a precedent that it’s a feee for all makes thing much worse for everyone.
I don't think a company should have to shell out tens of thousands of dollars because a software bug resulted in a couple of extra zeros somewhere. Do you?
Quick edit: A thought experiment. What if the bug created odds orders of magnitude higher than this? Should FanDuel be forced into bankruptcy from the debt to the customer?