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Never used Inbox after an initial look, mainly due to trust issues. How did this work? What if bundles missed an email related to a trip, did you then have to (1) know it went missing, and (2) find it from some hidden place and expend extra time? With these products I get the feeling that it may be amortizing rare occurrences over the most mundane usage.

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Emails relating to a trip would get categorized into it automatically. You still had to pay attention. If an email wasn't detected as part of a trip, you dragged it over to the trip and then it was associated correctly.

Maybe it felt mundane to you but I found it extremely handy when landing in a new place, trying to rent a car, and get to my hotel. Just referencing the same little spot in the app was super helpful.

I also found the flight status information helpful. On our last trip, I found out our flight was delayed via Inbox an hour or two before I heard about it from United and was able to make necessary schedule adjustment with the updates.

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