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3 weeks ago there was a different outage that meant no hosted build agents were working in the west europe region, and it lasted for more than 24 hours.

Now, what I hated the most about this was the communication - there wasn't any. Why not email impacted users to let them know you're aware and working on a fix?

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You can subscribe to get emails for availability incidents on our service availability blog, https://blogs.msdn.microsoft.com/vsoservice/ (it's in the right-hand sidebar).

Huh, I hadn't noticed that - I've subscribed now.

I do still think it would be better if you proactively sent out emails only to affected customers though.

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