Nor is 23andme.
Yet, they all add some good value to many people as well, despite those flaws.
[1] dunno if thats the technical term.
The genetics component has always been terrific. I've had friends uncover surprises, like one who unraveled a mystery about an undocumented and unmentioned great-grandfather, who they found out was from a different continent and shunned by the family.
Even though I work in the 'omics field, I'm still amazed every time I get an email from 23andme that a sibling or cousin has joined, with them determining that based on nothing but some spit.
I think it's a very exciting company to watch and it's just getting started.