It is a page-turner; extremely well-written.
I like the idea of a simple universal test and can see how the executives who bought it into fell for the fantasy.
I'm no Theranos apologist. Based on the conversation, I'm ordering the book to see if there's really any more detail. But keep an open mind. Assume people are no worse than you.
I don't think Theranos was intended as a scam from the start, and even when it was well into fraudulent territory, Holmes seems to have had some kind of genuine belief. (If not, I think she could have got out earlier with lots of money and less legal/reputational exposure.) But unless Carreyrou got almost everything wrong, there's no reasonable way to see the Theranos story as a tale of more-or-less well-intentioned people responding in forgivable ways to the pressures and challenges of a difficult industry, as I think you're suggesting might be the case.
It was more like a death spiral of unrealistic promises bleeding into outright lies, a cult-like working environment, bullying and legal intimidation of critics, and eventually the deliberate (or, to be extremely charitable, wilfully ignorant) use of unreliable technology to conduct medical tests on, and give inaccurate results to, unsuspecting patients.
Nothing she did was good for anyone.
I just make a serious effort every day to be less awful, and I've learned that when I try to trade my soul for huge success I get neither. But I know what it's like to go to the bad, and I know other people will do likewise.
To me, the Theranos story feels very natural and plausible. And I hope I will always be prepared to choose poverty and failure rather than try to elbow my way into a place I'm not supposed to be.
But there will always be someone who is prepared to lie, cheat or destroy just in order to beat me over here playing nice. Because they ARE no worse than me. But I don't have to give in to my worst nature…
Folks we speak with have a lot of passion for this space. We believe the Theranos story actually highlighted the size of opportunity for improvements in this industry.