Ask HN: Does Scotiabank security number caller ID resolves to 7-Eleven? | Hacker News Reader

Ask HN: Does Scotiabank security number caller ID resolves to 7-Eleven?

1 pointdustfinger3 comments

This morning I had reason to call Scotia Bank security centre [1]. After I got off the phone I was surprised to see that the caller ID had resolved to 7-Eleven. I called their 1-800 number [2] again, this time watching the display and observed it resolve to 7-Eleven.

I am going to contact someone at Scotiabank security centre to let them know, but first I would be interested in knowing if anyone else can confirm the same. Perhaps I have a localized issue of some sort.

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    [1]: https://www.scotiabank.com/ca/en/about/contact-us/security.html
    [2]: tel:+1-800-472-6842

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My email to Scotia Bank

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To Whom It May Concern,

Today I called Scotia Bank Security Centre using the phone number that their website has published at https://www.scotiabank.com/ca/en/about/contact-us/security.h.... Here is the number that I called:

+1-800-472-6842

While this number does seem to connect me with the automated phone dispatch service for the Scotia Bank Security Centre the caller ID that I see on my phone is surprising. The caller ID is resolving to 7-Eleven. Please correct this. It is confusing. It honestly makes me loose trust in the Scotia Bank Security Centre. If I were to receive a phone call from this number and saw that the caller ID was 7-Eleven I would believe it to be fraudulent.

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Scotia Bank's reply to my email

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Good afternoon,

Thank you for bringing this to our attention. We appreciate your feedback and will certainly escalate to the relevant team to determine a solution.

Regards

Customer Care

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I tried calling Scotia Bank, but the lady whom I spoke with did not seem to understand what I was talking about. I told her that I think it will be easier if I explain this in an email. I have since emailed Scotia Bank about the issue and will post the email correspondence here if I get a reply. Although I don't think this thread has attracted any interest from the HN community which surprised me a little. Perhaps my title was not engaging enough?

Yes it always shows up as 7-Eleven for me too, I use an Android phone if that makes a difference.

To avoid it I just saved the number as a contact as "Scotiabank Customer Service".

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