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I'm interested in how this works. Obviously there are bugs which can and should be fixed - but how about bugs which are really feature requests, or bugs which are extremely complex to fix and only affect 1 person? Do you mean that you close out these bugs very quickly without fixing them, or do you take superhuman efforts to implement everything?

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Bugs can be triaged into deficiencies and new feature requests. Usually new feature requests are handled differently than actual bugs. For hard-to-fix bugs that don’t affect many people, sometimes documenting it as a known issue along with a workaround is good enough.

I don't worry if it only affects one person, I assume there are more that haven't told me or haven't found it yet.

I also don't worry if it's complex, I have had seemingly simple requests take several weeks although that is quite rare. I have never closed a bug as won't fix.

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