This is a good way to increase your churn. If your product has known bugs affecting my workflow that I have reported and you have not even responded to (a valid response could include instructions for preparing a patch/PR or even a message saying needs more info) I will always be looking for alternatives. If you are adding pointless features (to me as a user I started using the product with the existing feature set so new features are most likely pointless to me) at the same time I'm really starting to wonder about just forking.