Google created a fake pizza brand to test creative strategies for YouTube ads
techcrunch.com
techcrunch.com
A given guest checks in, unpacks, and finds themselves ready for dinner. They skim over the room service menu, considers Room Service Pizza, and then dials a nearby pizza chain for delivery. Reviews for Room Service Pizza were not good. At the time, "Dominoes Is Cardboard" among similar chain-pizza love was going on so it wasn't looking up for Room Service Pizza even though it was right there on site and arguably not that bad as the story goes.
The hotel tried "everything" but it would never work; recipes, surveys, fresh ingredients... "One Chain Pizza, Please" was always the result.
One day someone desperate and with authority had an idea. They had changed "everything else" by this point, so let's go "marketing". This person drums up a separate phone number, business name, menu, logo, uniforms, the whole bit for Room Service Pizza. Drops the flier menu into the "local restaurants" courtesy spread in their rooms. It's not "Room Service Pizza" anymore, it's "Tony's Tower Pizza" or whatever.
Orders pick up. Reviews go up. Deliveries for Chain Pizza start to drop a bit on a noticeable level. Every time the special phone line for "Room Service Pizza", aka "Tony's Tower Pizza", rang up they knew something had finally broke free for themselves.
... So, I guess my point is that this isn't the first time pizza and playing masquerade have come together for a business. Here, a hotel uses ads and "rebranding" to sell their own pizza vs Google using fake pizza to sell more ads. If pizza were a coin, these might be opposite sides of it.
Most room service pizza is. Suggestion is a powerful force.
2. From the headline, I assumed that they used a fake brand to track the number of searches for it later. Perhaps to see how paid ads could influence organic search. It seems like that would have been a more interesting result.
An MVP is a functioning product/service. It’s something that provides enough utility / functionality that the user can actually use. Unless dropbox was a media company demoing a new film, the video was not an MVP. It was a marketing campaign.
I agree that companies should to have the freedom to be able to test markets to optimise their systems designs (free trade is important), but surely a multi-billion-dollar company can use a real business and spend a little extra dough to test their system without breaking the law. This seems lazy, and legally it should be investigated.
And this doesn't look good for their brand either, now that we live in an age of 'fake ads' swinging entire US elections.
https://www.youtube.com/playlist?list=PLFfnLmpHEyLYLqHdyOmVE...
This is not an advertisement for chocolate cake: https://tastesbetterfromscratch.com/wp-content/uploads/2016/...
[0] https://www.theguardian.com/technology/2014/jun/30/facebook-...
Not at all. Please refer to the Wikipedia page on "False advertising" for an overview of what does and does not constitute false advertising.
First, there are plenty of locations where advertising is heavily regulated. Second, even in locations where that is not true, "everybody does it" does not justify anything. Every surgeon used to perform their job without washing their hands, and yet we got rid of that behavior.
Indeed, it doesn't, I just found the commenter being way too captain obvious :)
"Cool and creamy. With just a small dose of OMG. Absurdly delicious and just what the doctor ordered. A balanced diet of cream, cheese and sugar. [Unintelligible] Put a fork in it. Doctor fork."
They aren't totally analogous, but there are circumstances where obscured identity is tested: focus groups market research tests that ask consumers opinions about possible product lines and/or changes, political polling asking how potential voters would perceive an unnamed politician (such as might done when developing a response plan prior to a major scandal breaking...if they have time), etc. In those examples, however, the subject at least knows who is doing the research if not who commissioned it. And most importantly, they give consent.
The Facebook paper was a much more significant ethical concern, largely because it was (1) clearly a psychological study and was, in fact, published as such[0]; (2) had the explicit goal of eliciting changes in subject emotional responses and behavior in order to test the hypothesis; and (3) made no effort to comply with standard ethical practices for informed consent in human research. The paper got around the lack of informed consent because Facebook was a private company and was able to point to their Data Use Policy. That was enough of a fig leaf for Cornell's Institutional Review Board to accept because the Cornell professor was only given access to completed data after the experiment was independently run by Facebook. They accepted it in those circumstances, but I doubt anyone was very happy about it.
Google's experiment is quite tame in comparison, and there are obvious parallels to the sort of benign A/B testing marketers use. There's also--arguably--a pretty major difference in the type of experimentation going on, and it's not intended for academic publication. Also, YouTube terms of use presumably contain language that gives them enough cover to avoid any legal consequences.
Ethicists and university IRBs put a lot of thought into where the boundaries lie and how proposed experiments can cross them unexpectedly. Some of those boundaries have been learned about after some truly horrendous experiments in our past that nobody ever wants to even consider repeating. Others have been much less destructive, but nevertheless with their own flaws and problems.
Personally, I think Google ought to have at least labeled it as a research ad and put their name on it at the end or on the page users clicked through to. While this example was fairly benign with only relatively minor ethical concerns, I understand the parent comment's concerns. There's a lot of interesting questions that can be researched, and I'd imagine some pretty abusive ways in relevant data could be discovered.
In that context, the discussion's a good one to have for both the public and the companies themselves. Not because they're likely to jump into those abusive methods or because they'll repeat something along the lines of the Milgram experiment (or far, far worse). It's simply useful to understand the pitfalls beforehand. I'm not normally one for slippery slopes, but there are instances where considering them beforehand helps avoid the problematic outcomes altogether.
Ben (the creative director on this research)
(Focus groups and A/B tests are different, and afaik, Google does compensate for focus groups)
Would this be unethical if it was a real pizza company doing an A/B test for their real brand?
Would this be unethical if it was a real pizza company doing the A/B test for a fake brand?
Is it unethical for Google to have done this?
You've just said no to the first question, and previously yes to the last. so I'm curious where you lie on the second, and how you justify those different answers. I don't see a difference between any of them. (in other words: the line is "when its no longer an A/B test and they're actively soliciting your feedback", but you draw it differently. Why?)
Billboards are a notable example, because the medium is in-house and there's almost always latent inventory. Adams Outdoor once advertised the fictitious, toilet humor brand 'Outhouse Springs', then years later the seemingly personality-enhancing wonder drug 'Reachemol'. Lamar's Milwaukee division advertised a cat doctor with a preference for chocolate who healed 'boo-boos with nom-noms'.
This is essentially a big A/B test, and unlike billboards, they can collect fine-grained data on how people interact with the ad.
PS: Anyone have one of those huge Radarange RR-9 microwaves with that (capacitive?) touch-panel in the late 70's or early 80's? Yup, I'm ooooold.
Users reported that eating pizza with a fork was much preferred to eating it with chopsticks.
The Chinese version may differ though. They’ll test this later if the party allows.
This is a Swedish abomination.