> If this distribution of labor operates this way in your office, however, (the 30 percent may laugh knowingly now), there’s no real solace to be taken from the ant experiment, unless you are digging a tunnel perhaps. Assuming everyone has their own computer, phone and cubicle, they could all be working all the time.

I think this generalizes to knowledge work better than the author gives credit for. You don't have literal traffic jams (well, maybe you do with commuting) but you can have too many people in one meeting. Or too many coders touching the same file. Or too many designers on a product. And so on.