How Shogun (YC W18) Got to 1000 Positive Reviews in the Shopify App Store

getshogun.com

22 pointsFinbarr6 comments

> "Our support team asks for reviews only if they sense that the customer is having a positive experience. We also utilize canned responses/snippets to increase efficiency here."

Hmmmmm .... Not sure how I feel about that. But I'm sure that's what everybody does so I appreciate their honesty I suppose?

What's unsaid here is that the vast majority of the support interactions are with customers having a positive experience.

Also, we've been able to turn negative experiences like bugs into positive experiences surprisingly often, e.g., by fixing them really quickly.

Absolutely, I can respect that! Didn't mean to take it out of that context.

No worries! Thanks for sharing your perspective.

What on earth is the Shopify App Store?

It's Shopify's (NYSE: SHOP) app ecosystem: https://apps.shopify.com/

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