Hi there! Thanks for the support. We were very surprised to see ourselves on HN tonight!
We've been working towards a big launch in a few weeks, which is why we don't have the benchmarks ready just yet. But we are comparable to most of the big guys (IBM, Google, etc.) out of the box. And if you customize the API for your specific use case, you can get a lot better accuracy.
We do have a real-time endpoint but it's not production ready yet. Our primary use case to date has been async transcription for phone call recordings and podcast recordings, but we are definitely working on making the real-time endpoint production ready.
Real-time is just a little bit trickier, because it's more expensive to run since we deploy our models onto GPUs.