... but then the next paragraph paints a different pictuere,
""" It found that the “siloed nature” of the Lotus Notes databases made it difficult for officers to match, verify or search for information. It also found that various systems may contain conflicting information about the same case, or may not reflect the most complete information. Downloading or querying data is made “difficult, if not impossible” because it isn’t inputted in a standard way across databases. """
The contract was awarded to the initial company that built out the holistic platform in 1996 so you've got to wonder how much it has cost them over the last 22yrs.