M. Hashimoto(Hashicorp CEO) loses access to Google account, asks help on Twitter | Hacker News Reader

M. Hashimoto(Hashicorp CEO) loses access to Google account, asks help on Twitter

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56 pointskkapelon14 comments

What's amazing is he's been "trying to recover it for months", without any success. IMO this is one of those cases where a public post-mortem would be appropriate, Google.

Makes me wonder if I should move my e-mail account...

If you need support for Google products, it really does not exist.

That's why I keep my G-Suite under my own domain. At least if it goes belly up I can move email elsewhere within an hour or so.

> can move email elsewhere within an hour or so

Future mail.

Unless you’re constantly mirroring somewhere. Most home NAS have an array of ‘mirror cloud stuff to local’ apps.

Live by the cloud, die by the cloud.

Don't put your important stuff on other people's servers without a good contract and a working backup system.

This is why I challenge people when they say that "just use your google account" is a viable approach to access control. I like GMail, but I can't really trust anyone to do my email for me.

With the current state of Internet, there’s bunch of other entities you end up trusting. Like domain registrar and hosting companies.

People rolling their own email should not forget that these come with their own security risks. For example somebody social engineering their way through the registrar to steal your domain.

Do you host your own email server? If so, please go in depth about the setup!

It was just a day ago I wrote a short scathing remark about Google not doing what it ought to be doing for paid services. And now we have another case of resorting to social media for the right attention and help?

Google really needs to start thinking and acting like a product company, and it needs to own up that its support system needs a big investment and improvement. These incidents (and other anecdotes) make it look like support has been an afterthought in the company and considered a burden that must be avoided at all costs. Product managers at Google should cringe in shame every time something like this happens.

When your very influential in tech, Google provides support (only after taking to Twitter).

For the rest of us... Good luck!

I am in exactly the same situation for at least 3 months now, every attempt to reset password failed.

Good, good. We need more stories like these, the general public needs to start realizing a couple of things.

Just a correction he is the Co-CTO of HashiCorp. :)

I've been backing up everything in my google account and preparing for something just like this. When I first started making sure my backup was complete I realized that I had sent gmail invites out to a few friends. Now I guess I have to tell those same friends that it's time to start preparing for the day that Google decides to wipe out 14 years of their emails.

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