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From my experience Firebase are different. They're now a part of Google but support has been excellent anytime I needed it - both before and after they were acquired.

In my experience none of those folks are paying for support.

It's quite the phenomenon. Reaching out via social media to garner a company's attention when all other avenues have been exhausted... what a world we live in.

"Company ignoring you? Send out a tweet, that'll work!"

And it blows my mind that it actually does. It's very sad.